_1. How far in advance do I need to make a reservation?
We encourage our customers to make reservations as early as possible.
Most of our customers make reservations the same day they are
If you choose to make your reservation online, you can call us as the
night progresses if you need to change the time or location of the
2. What if I need to change the time or location of pick-up/delivery or cancel my reservation?
If you decide to change the time or location of your reservation or
cancel your reservation, please give us a call at 303-733-3773, or email us at firstname.lastname@example.org with the details at least 2 hours prior to your scheduled pick-up.
3. I just completed an online reservation. Now what?
Within a few hours of
your reservation request, you will receive confirmation from
us. This will include an estimated fare based on the pick-up and
destination information provided.
On the night of your reservation, we will contact you,
typically an hour before your specified pick-up time, to confirm that
the time, location of pick-up, and destination(s) have not changed.
Our driver will then pack up his scooter, load it into your trunk and drive
you to your specified destination. Upon completion of the trip the driver will use his scooter to get back to downtown.
4. How many passengers can The Roadies transport?
We will allow as many passengers as can legally fit into the vehicle.
5. Will The Roadies make multiple destination trips?
Yes, The Roadies will make multiple destination trips. The fare are will be quoted based on
total mileage of the trip.
6. Are your drivers qualified?
All of our drivers are
required to have valid auto insurance and pass driving-record checks before they join our team.
7. Is gratuity included in my quoted fare?
No, the gratuity is not included in the quoted fare.
8. How far will The Roadies transport a customer?
Most of our trips are
within Denver County, we will drive our customers to any distance
within reason. An additional charge will be added to trips with destinations outside of our standard service area.